Data Protection · In English

Joya Bangla Privacy Policy — Your Data Is Safe With Us

Last updated: January 2026  |  Joya Bangla Entertainment Ltd.

January 2026 Edition

Joya Bangla takes the privacy of your personal data seriously. This Privacy Policy clearly sets out what information we collect, why we collect it, and how it is kept secure.

SSL Encryption Protection

All your data is protected with 256-bit SSL encryption — from banking details to personal identity, everything is completely secure.

No Sale of Data

Joya Bangla never sells your personal data to third parties. Your information is used solely to provide our services.

In Your Control

You can view, correct, or request deletion of your data at any time. Your data belongs to you.

Cookie Transparency

Which cookies we use and why — everything is explained openly in this policy.

Secure Data Storage

Your data is stored securely on encrypted servers. Multiple layers of security are in place to prevent unauthorized access.

Marketing Opt-Out

You can opt out of promotional emails or messages at any time. We respect your preferences.

1

Our Role & Commitment

Joya Bangla Entertainment Ltd. ("Joya Bangla", "we", "us") holds your personal privacy in the highest regard. This Privacy Policy ("Policy") explains what information we collect about you through the joyabangla.app website and mobile application ("Platform"), how we use that information, and the steps we take to keep it secure.

By using our platform or creating an account, you are considered to have accepted this Privacy Policy. This policy forms part of our Terms & Conditionsis an integral part of.

This policy is written in English so all our Bangladeshi members can easily understand it. If you have any questions, please contact our support team.

2

What Data We Collect

Joya Bangla collects only the data that is necessary. We never ask for excessive or irrelevant information. Below is a breakdown of the data we collect, by category:

Registration & Account Information:

  • Full name, date of birth, and gender
  • Mobile Number & Email Address
  • Username and encrypted password
  • Address (City, District)

KYC Identity Verification Information:

  • National ID (NID) number and photo
  • Passport (where applicable)
  • Selfie or Live Photo Verification

Financial Transaction Information:

  • Mobile Banking Number (Mobile Pay, Nagad)
  • Bank account details (where applicable)
  • Transaction history and amounts

Automatically Collected Information:

  • IP address and device information
  • Browser type and operating system
  • Platform usage patterns and session times
  • Cookie & Session Data
3

Purpose of Data Use

We use the information we collect only for specific, legitimate purposes. The table below outlines how your data is used:

Data Type Purpose of Use Legal Basis
Name & Contact Details Account management and customer support Contractual compliance
KYC documents Identity verification and AML compliance Legal obligation
Financial Information Deposit & Withdrawal Processing Contractual compliance
Usage history Service Improvement & Personalized Experience Legitimate Interest
Email & Mobile Promotional Messages (with consent) Consent
Technical Information Security & Fraud Prevention Legitimate Interest
4

Data Sharing & Third Parties

Joya Bangla never sells your personal data. However, limited information may be shared with trusted third parties solely to deliver our services:

  • Payment Processors: Mobile banking providers such as Mobile Pay, Nagad, and Rocket — solely for processing transactions.
  • KYC verification provider: Authorized providers for identity verification.
  • Technology partners: Technology service providers for platform operations.
  • Regulatory authority: To government or regulatory authorities to meet legal obligations.

Every third party is bound by a strict confidentiality agreement. They receive data only for specific, defined purposes and are prohibited from using it for anything else.

In cases of legal obligation — such as a court order or government investigation — Joya Bangla may be required to provide the necessary information.

5

How We Protect Your Data

Joya Bangla uses industry-leading technology to keep your data safe. Security is something we never compromise on.

  • 256-bit SSL encryption with TLS 1.3 protocol.
  • Passwords are stored in encrypted hash format and are never saved in plain text.
  • 24/7 system monitoring and automated fraud detection.
  • Regular security audits and penetration testing.
  • Strict data access controls are enforced for all staff.
  • Physical security measures at data centers.

Please note — no method of transmission over the internet is 100% impenetrable. Use a strong password and never share it with anyone to keep your account secure.

6

Cookie Policy

Joya Bangla uses cookies to enhance your experience on the platform. Cookies are small text files stored in your browser that help our platform recognize you.

Cookie Type Purpose Duration
Essential Cookies Login sessions and security tokens Cleared at end of session
Performance Cookies Site Speed & Error Monitoring 30 days
Functional cookies Remembering Language & Preferences 1 year
Analytics Cookies Usage Pattern Analysis 90 Days

You can disable cookies through your browser settings, though some features may not function as a result.

7

Data Retention Period

Joya Bangla does not retain your data longer than necessary. All data is kept for as long as your account remains active.

  • Account Information: 5 years after account closure (legal obligation).
  • Financial Transaction Records: 7 years (tax & regulatory requirements).
  • KYC Documents: 5 years after account closure.
  • Support conversations: 2 years.
  • Marketing data: Deleted immediately upon opt-out.

Once the retention period expires, data is securely deleted or anonymized.

8

Your Rights

Every Joya Bangla member holds the following rights regarding their personal information:

Right to Access

You can find out what information we hold about you.

Right to Rectification

You can correct any information that is inaccurate or out of date.

Right to Erasure

You may request deletion of your data under specific conditions.

Right to Restrict Processing

You can restrict how your data is used in certain circumstances.

Right to Data Portability

You may request a copy of your data in a standard, portable format.

Right to Object

You may object to your information being used for marketing purposes.

To exercise these rights support@joyabangla.app. We will respond within 30 days.

9

Protection of Minors' Data

Joya Bangla is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

If we become aware that we hold data belonging to a minor, we will immediately close that account and delete all associated information.

If a minor is found to be using our platform, we will immediately support@joyabangla.appNotify at.

10

Policy Changes

Joya Bangla may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via email or an in-platform notification.

The date of each update will be shown at the top of the page as "Last Updated". Continued use of the platform after an update constitutes acceptance of the revised policy.

11

Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us:

Email
support@joyabangla.app
Live Chat
Available 24/7 — log in to the platform
Response Time
Typically within 24–72 hours

Your Data Is Safe — Join Now

Your privacy is fully protected at Joya Bangla. Register with confidence and enjoy the best gaming experience.

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